Implemented at the end of 2013 and designed to provide service coordination and supports for families accessing Allegheny County’s four emergency homeless shelters, the Homeless Services and Supports Coordination program (HSSC) served about 300 families with children in its first year. This evaluation was designed to elicit information about participants’ experiences with HSSC services as well as their overall shelter experience. Among other findings, it found that staff personality and style of interaction were essential elements of what made the program successful. The report discusses the implications of this and other findings as well as opportunities for consideration going forward.
