The Allegheny County Department of Human Services (DHS) engages clients and others who interact with DHS programs in a variety of ways: regular roundtables/cabinets (e.g., Children’s Cabinet); town halls and community forums; social media (e.g., Facebook and LinkedIn); and the Director’s Action Line (DAL). In 2018, DHS expanded its public engagement strategy to include SMS text messaging (texting), a tool that is convenient for recipients and allows DHS to scale up communication with clients and other Allegheny County residents.

What is this report about?

This data brief describes DHS’s texting outreach from 2018 to 2022.  This brief outlines the different distribution paths and mechanisms that DHS uses for text outreach, and characterizes the number and content of text messages sent, the demographics of the text recipients, and the impact of DHS’s text outreach thus far.

What are the takeaways?

• From 2018 through 2022, DHS sent 832,038 text messages to 151,707 phone numbers.  Over the same time period, DHS received 193,283 messages in response from 19,185 phone numbers.
• The content type of the text messages sent over this time period can be categorized as follows: program outreach (48%), data collection (44%), alerts (7%), and public policy updates (1%).
• The subject of the text messages sent over this time period are diverse, but a disproportionate share (72%) are about transportation, due to the extensive use of text messaging for outreach and data collection in relation to the Allegheny County Discounted Fares Pilot program.
• In 2021, 74% of text messages were related to one of the following initiatives: COVID-19 rental assistance, the Older Youth Pandemic Relief program, or information about free tax preparation services.
• In 2022, 88% of text messages were related to one of the following initiatives: the Allegheny County Discounted Fares program, the SNAP fresh access program, or recruitment and outreach for paid research opportunities with university partners.
• Text messaging has allowed DHS to connect clients to resources at scale, and to elicit feedback from clients who would likely never otherwise have the time or opportunity to share their feedback.  Examples of this described in the brief include text outreach associated with the Older Youth Pandemic Relief program, and text message surveys sent to clients who use Family Center services.

How is this report being used?

The county is interested in innovative and effective ways to outreach and engage with clients.  We believe that text messaging is one way to do this at scale.  The county is using the information presented in this report to inform overall strategy about how we best engage and use client feedback information to improve programs and increase overall access to social services.

At the Allegheny County Department of Human Services (DHS), we work with more than 400 community organizations to keep children and older adults safe from abuse and neglect, connect them to effective mental health and substance use treatment, provide housing for those without shelter and more. As stewards of more than $1 billion in public funding, we constantly scrutinize the programs and services we fund to ensure that they are most effectively helping clients make measurable progress toward their goals. We pay close attention to the data, including client feedback and surveys, and use these data to determine when it’s in clients’ best interest to modify existing programs or launch new ones. Recently, we have been increasing our commitment to the use of randomized pilots to measure the effectiveness of various strategies and determine how to make the best use of available resources. In keeping with our values of transparency and the appropriate use of data for decision-making, we want to share our thinking behind the use of pilots as an effective tool to further the Department’s goals and values while improving client outcomes.

What are randomized pilots?

When we ask, Was this program effective?, We want to know if client outcomes are better for program participants when compared to the outcomes of others not involved in the program. There are various ways to make this comparison. For example, we can compare client status before and after the program or we can compare their outcomes to clients who chose to not participate in the program. The weakness of both of these approaches is their reliance on the assumption that the groups are similar, i.e., on average, they would have performed the same if neither had received the intervention. Thus, we are left wondering, “How can we distinguish the program impact from the effects of time or characteristics of the participants?” Randomized pilots solve this problem by breaking the link between characteristics that could drive differences between groups and the program itself. In a randomized pilot, participants are assigned to different programs or policies randomly, based on the equivalent of a coin flip. These methods are standard practice in medical and drug trials to measure the effectiveness of health interventions with confidence; in recent years, they have become more popular with governments entities, nonprofit organizations and businesses.

Why start with a pilot?

Many organizations have highlighted the value of randomization (see here and here for examples). Rather than rehash their points, we expand upon three DHS core values that are supported by the use of pilots.

• Accountability and Transparency: Too often, the performance of government-led initiatives or strategies are unclear, making it impossible to measure progress or demand accountability. Change, if it does occur, is not based on credible data nor connected to measurable outcomes. Without clear information, program continuation or termination may be based on subjective decisions that might be inaccurate. In contrast, DHS wants to be held accountable and to ensure that we are funding programs that measurably improve the outcomes of the clients who rely on us for critical support, services and resources. We seek to provide clear feedback to ourselves and our stakeholders, demonstrating either that our investments are producing their intended outcome(s) and that money is being spent effectively or that the program needs to be modified or even ended. Randomized pilots promote this accountability and transparency because they are simple to understand, analyze and report on.
• Betting boldly: Pilots allow us to bet on new, unproven or controversial solutions without committing to expensive or unproven investments that don’t produce results. By getting clear data on performance of new interventions, we can make informed decisions that are in the best interest of those we serve. At DHS, pilots will never be used to generate a known answer to a question or to withhold resources for an intervention clients would otherwise be entitled to receive (e.g., publicly funded childcare subsidies).
• Continuous improvement: Given the complexity and range of the problems we face—from the opioid epidemic to community violence—we need to use every tool at our disposal to make progress. In government, as in any endeavor, it is hard to improve without feedback. Pilots are a key part of a continuous quality improvement cycle that starts with asking whether programs are effective and how they could be better. They guard against poor decision-making by providing data on an initial investments before making longer term decisions about funding and large-scale program launches.

Pilot ethics

Earning and keeping clients’ trust is essential for our work. In line with our strategic initiatives, work on algorithms and funding decisions, we will continue to strive for transparency and community engagement as we develop pilots and report on their results and ultimate funding decisions. Our commitment to transparency and
protections for clients includes:

• Seeking participants’ informed consent for sharing data and voluntary participation in all pilots.
• Targeting studies to individuals and neighborhoods that can benefit from the solution.
• Compensating clients for completing surveys and other forms of participation.
• Protecting participants’ data—study data will always be reported only in aggregate form, protecting the individual identity of all participants.

When partnering with outside academics who propose to analyze and report on the implementation and outcomes of a pilot, they will be asked to submit their analysis plan to their institutions’ Institutional Review Board (IRB), thus minimizing the risk of unintended negative outcomes and ensuring informed consent. In any case, when we implement and analyze the results of a pilot to inform decisions about launching the program, we commit to publishing the results and decisions on our website. We welcome suggestions about potential interventions where a randomized pilot can increase our understanding of the specific intervention and of the kind of interventions community members are interested in testing (contact us at DHS-Research@alleghenycounty.us). Randomized pilots have the potential to increase our data-informed program decisions and improve the quality and relevance of program strategies; they will also challenge us to make the best use of our resources. We look forward to the challenge and hope you’ll join us as we expand this continuous quality improvement strategy. We’ll update this website as we begin new pilots and report on interim and final results.

This dashboard shows trends in the number of people experiencing sheltered and unsheltered homelessness.

What is this dashboard about?

This dashboard displays: 1) the number of people who were active in an emergency shelter program per night dating back to January 2022, as well as basic demographic information on race, gender, and age; and 2) the number of people known to be experiencing unsheltered homelessness based on their engagement with street outreach teams dating back to September 2021. 

What data is available?

Emergency shelter data comes from the Homeless Management Information System (HMIS) and is updated daily. Unsheltered homeless data is updated weekly. Before September 1, 2024 the data came from a document used to facilitate coordination between local street outreach teams; data after September 1, 2024 comes from HMIS, as teams have standardized and expanded data entry in HMIS. 

Those active in local domestic violence emergency shelters are not represented in this dashboard, as domestic violence emergency shelters do not report usage in HMIS. These shelters have the capacity to serve approximately 100 clients per day.

The Allegheny County Department of Human Services’ (DHS) street outreach team works with people who are experiencing unsheltered homelessness, offering them immediate in-person support and help with basic needs, while also connecting them to emergency shelter, housing and critical services. Street outreach staff from DHS and partner organizations maintain a shared list of unsheltered individuals in Allegheny County with whom they are in contact, allowing staff to coordinate efforts and engage in basic case conferencing. This list represents those individuals who are working with a street outreach team and is not the entirety of people experiencing unsheltered homelessness in the County.

What is this report about?

This data brief focuses on a point-in-time cohort—156 individuals—who were on the street outreach list on a single day in October 2022. The brief characterizes that cohort in terms of demographics, veteran status, public benefit receipt, employment, and recent service and criminal justice involvement to inform programs and policies to better support these individuals.

What are the takeaways?

• The most common age groups among these individuals were 25 through 34 (31%) and 35 through 44 (30%), followed by those 45 through 54 (22%). There were no children (under age 18) in this cohort (See Figure 2).
• Sixty-five percent of this cohort were male and the majority (59%) were non-Hispanic White individuals, though People Of Color were overrepresented (See Figure 1, Table 1).
• Among those with a recorded location (N=118), 48% (N=57) were staying in unsheltered locations in the North Side in October 2022. An additional 18% (N=21) were staying Downtown (central business district) and 18% (N=21) in South Side Flats (Figure 3).
• In the most recent quarter for which we have employment data (April–June of 2022), fewer than 17% (N=25) of these individuals had any formal employment (defined as being in an Unemployment Insurance (UI)-covered job). Among this population, the most recent median quarterly earnings were just under $2,000 (See Figure 4, Figure 5).
• Among those enrolled in Medicaid (N=129), 70% visited the emergency department in the last year (See Table 4).
• Among those enrolled in Medicaid (N=129), almost half (43%) had accessed drug and alcohol services in the last year. Opioid use disorder and alcohol use disorder were the most common substance use diagnoses among those with a behavioral health claim in the last year (N=86) (See Table 4, Table 5).
• Among those with a behavioral health claim in the last year (N=86), the most common mental health diagnoses were depressive disorder (N=20), adjustment disorder (N=16) and schizophrenia (N=16) (See Table 6).
• In the last year, 62% (N=96) of the cohort had criminal justice system involvement. Thirty-eight percent (N=59) had a new criminal filing and 21% (N=32) were on community supervision with Allegheny County Adult Probation. Thirty-five percent of the cohort (N=55) were booked in the Allegheny County jail at some point during the last year (See Table 7).
• Of the 38% (N=59) with a new criminal filing, the majority (56%, 33) only had low-level (misdemeanor) charges. Sixty-one percent (36) only had one criminal filing and the most common types of crime were property crimes (39%, 23) and drug crimes (34%, 20) (See Table 8).

How is this report being used?

The County is committed to better understanding the needs of its unsheltered population and identifying supports to help them transition to permanent stable housing. It is also committed to identifying programs and supports to help prevent people from experiencing unsheltered homelessness. This brief represents analysis to help support this planning process.

What is this dashboard about?

This dashboard displays information about the SeniorLine, a resource where individuals can receive information about services and programs for older adults in Allegheny County. SeniorLine care managers typically discuss:

• Senior center activities
• Care management
• Support for caregivers
• In-home services
• Transportation assistance
• Assistance with medication management
• Utility assistance 
• Property tax and rent rebate assistance

SeniorLine Care Managers are available Monday through Friday from 8:30 am to 4:30 pm at 412-350-5460.

What data is available?

The dashboard includes detailed information about SeniorLine interactions and communications, including call times, context, outcomes, and users. Typical callers are individuals 60 years of age or older, their families and caregivers, and other sources of support. Most individuals live within Allegheny County but there are some calls concerning people living outside of the county.

The dashboard is updated at the end of every month.

What is this dashboard about?

These interactive dashboards contain information about Landlord/Tenant cases filed in Allegheny County in magisterial district courts from 2012 to the present. Users can see information about the number of cases filed over time, what happens to those cases as they proceed through the courts, how long it takes for cases to proceed through the courts, costs and case outcomes. The data do not record whether an eviction took place (e.g., tenant moved, tenant was ejected) at the end of the case.  The data used for these dashboards are updated daily.

How is this dashboard being used?

With the lifting of the eviction moratorium and phasing out of the emergency rental assistance program, landlord/tenant filings have increased back to pre-COVID levels.  The county is using this information to help target investments that help mediate these conflicts in the hopes of reducing the number of people who ultimately get evicted. 

Allegheny County sought to update a 2008 analysis examining the demographics and needs of children who have had a parent incarcerated at the Allegheny County Jail. There are other children and youth in the county who have parents incarcerated in state and federal prisons that this report does not address.

What is this report about? 

This data brief presents information on the service involvement, holding status, and child welfare outcomes for incarcerated parents and their children from January 2018 through December 2021.  It is an update of a previous 2008 report that examined the needs of children with incarcerated parents to help identify ways to best support them. 

What are the takeaways?

• Out of 26,641 people booked in Allegheny County from 2018 through 2021, 51% (13,529) had children 18 or under at the time of booking, totaling 25,335 minor children
• 58% (7,868) of parents who were incarcerated were Black, compared to 13% of the county adult population.  This means that Black children and parents are disproportionately affected by incarcerations.
• Most parents (65%, 8,794) are in jail for less than 30 days and only 4% of the parents were sentenced to the jail during this period.  Most of the parents booked are held pretrial (46%, 6,207) or on a local probation detainer (23%, 3,127). 
• There are county programs to keep children connected with parents who have longer jail stays.  This includes the Allegheny County Family Support Program which provides parenting classes, visitations, phone calls and facilitates support networks for families during and post the incarceration. 
• In addition to targeted programs, 10,335 of the children of incarcerated parents (41%) were involved in DHS services within a year after parental incarceration  
• Early childhood services (such as Head Start and home visiting programs) and behavioral health services  (such as mental health counseling) were the most common services used by children of incarcerated parents
• 1,894 children had a home removal or new placement within a year before or after the parental incarceration.  Of these, 54% (1,022) were placed with kin. 
• 39% (9,760) of children had a mom who was incarcerated.  Of these, 8% (776) had a home removal.  The largest group of children (194) were removed in the 6 months before the maternal incarceration. 
• Examining trends in the 30 days pre- and post- incarceration, there is an increase in home removals in the 5 days before an incarceration.  33% (49) of home removals of children that occurred within a month of a mother’s incarceration occurred in the 5 days prior.

How is this report being used?

The county supports children of incarcerated parents in many ways, both targeted and more broadly. Targeted programs include the Allegheny County Family Support Program (operated by Pittsburgh Mercy) which provides parenting classes and supervised visits for incarcerated parents and their children, and Amachi Pittsburgh whose mentorship program supports youth with incarcerated parents. These children also access many other services, which may meet their needs.  The county is using the information in this report to help strengthen and expand targeted services for this population and to improve access to broader services where gaps exist.

This details the County’s plan, including strategies and investments, for implementation of the Community Violence Reduction Initiative.

Overview: 

Working in partnership with the Allegheny County Health Department (ACHD) Office of Violence Prevention and the City of Pittsburgh, the Allegheny County Department of Human Services (DHS) has committed at least $50 million over 5 years to implement evidence-based, comprehensive and well-coordinated public health approaches to reducing community violence.

Additional Information: 

Additional analysis and information will be added as it becomes available. Read more about the initiative and implementation plan, including the communities and strategies here.

Related Data and Analysis: 

Read the latest report and view an interactive map on Homicides in Allegheny County (including the City of Pittsburgh) here.

Examine up-to-date information on homicides in the County and City of Pittsburgh.

This report was created by University of Pittsburgh and describes services offered by county Area Agency’s on Aging to help inform local strategies.

What is this report about? 

This report describes the national landscape of Area Agency on Aging (AAA) services and supports, with particular focus on the services and supports of AAAs with demographically similar catchment areas to that of Allegheny County’s AAA (housed within the county’s Department of Human Services (DHS)). DHS contracted with the University of Pittsburgh to produce this report to help inform opportunities for growth and innovation.

The Aging Landscape complements the 2022 State of Aging, Disability, and Family Caregiving in Allegheny County, a comprehensive examination of Allegheny County’s aging, disabled, and informal caregiving populations conducted by the University Center for Social & Urban Research (UCSUR), the National Rehabilitation Research & Training Center on Family Support (NCFS), and the Health Policy Institute (HPI) at the University of Pittsburgh and other local organizations.

What are the takeaways?

• Fifty distinct services are provided by AAAs across the nation, with AAAs offering an average of 27 services.
  • The number of services provided by AAAs with demographically similar catchment areas to that of Allegheny County DHS AAA range from 10 to 30.
  • Allegheny County DHS AAA delivers a total of 18 services.
• In addition to AAA-required services (i.e., nutrition programs; evidence-based health promotion and disease prevention programs; supportive services for caregivers; and protection of the rights of older adults), a variety of supplemental services are provided by AAAs across the nation. The 10 most common supplemental services provided by AAAs include: transportation services; case management services; benefits/health insurance counseling and enrollment assistance; homemaker services; personal care services; options counseling; assessment services; elder abuse prevention and intervention services; senior center services; and long-term care ombudsman services.
  • Senior center services, nutrition services (particularly in-home meal services), and information services constitute the preponderance of services among AAAs with demographically similar catchment areas to that of the Allegheny County DHS AAA.
• Innovative services and supports meriting Allegheny County DHS AAA consideration include, but are not limited to: telemedicine/telehealth services; COVID-19-related services (e.g., COVID-19 testing, vaccination); missing person programs; home sharing programs; educational programs (e.g., home safety education, medication education, life-long learning opportunities); and robotic pet support.

How is this report being used?

Aging Landscape Scan findings, along with 2022 State of Aging, Disability, and Family Caregiving in Allegheny County findings, are being used to inform the Allegheny County DHS AAA’s approach to supporting the health and well-being of Allegheny County older adults.

What are Child Fatalities and Near-Fatalities?

The County is required by state law to review each death or near-death of a child and use the information to improve practice and systems. The 2008 Act 33 Amendment to the Child Protective Services law requires state and local reviews of all child fatalities and near-fatalities that result from suspected child abuse.

What can the dashboard tell us?

This dashboard and series of reports describes findings and outcomes from child fatality/near-fatality (CFNF) reviews. Information about the incidents–including victim and perpetrator demographics, cause of death/injury and families’ prior involvement with the child welfare system–is available in these reports as well as case practice and system reforms enacted to reduce the likelihood of future child abuse-related incidents.

Trouble viewing the dashboard below? You can view it directly here.

How is this information being used?

In addition to the state required reporting of child fatalities and near-fatalities, DHS has used the information to make recommendations to prevent these tragedies in the future. These recommendations include:

• Improved collaboration with medical physicians
• Upstream prevention and intervention services
• Integration of the child welfare system and the substance use treatment system
• Community and firearm violence reduction
• Applying safety science to child protection

In depth explanations of these recommendations can be found in the “current documents” section above.

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Previous reports

• 2018
• 2017
• 2016
• 2014-2015
• 2013
• 2012
• 2011
• 2009-2010

Allegheny County Department of Human Services and The Pittsburgh Foundation wanted to learn more about evictions in the region: How many eviction cases are filed each year, and for how much money? How many cases are filed against low-income tenants? And how many cases do tenants win in comparison to landlords? This report describes the available data about landlord–tenant cases in Allegheny County from 2012 to 2019 and the quantitative insights we have been able to learn from it.

In addition to the report, a guide to the evictions process has been developed by the Pennsylvania Housing Alliance to help demystify the steps.

What were the takeaways?

• Thirteen thousand to 14,000 residential eviction cases are filed each year in Allegheny County.
• In 2019, the average amount claimed by landlords was $2,029. While the number of cases filed has been fairly stable from year to year, the amount of money claimed increased 35% during the period of the study, closely tracking the increase in median rent of defendants in eviction cases.
• A disproportionate number of cases are filed against low-income tenants living in publicly subsidized housing.
• Fewer than 1% of tenants have attorneys in landlord–tenant cases. The number of cases in which landlords are represented by legal counsel is also small but has been rising steadily, from 3% in 2012 to 7% in 2019.
• Landlords win about 85% of cases. Tenants win around 1.5% of cases, with the remaining cases withdrawn, settled or dismissed.
• Seventy-three percent of landlord–tenant cases filed are for overdue rent alone, as opposed to lease violations or the term of a lease ending.

What is this report about ?

From June to October of 2021, Allegheny County Department of Human Services (DHS) provided a cash assistance program for transition-aged youth called Older Youth Pandemic Relief (OYPR). This report describes the methodology and results of a series of surveys that evaluated the impact of the cash assistance program.

What are the takeaways?

• 76% (n = 1,901) of the people who were eligible to receive the Older Youth Pandemic Relief (OYPR) payment applied for and received the money.
• The money went to young adults with a high level of need. 85% of recipients were enrolled in Medicaid, and 49% received Supplemental Nutrition Assistance Program (SNAP) benefits.
• Young adults planned to spend the money on meeting basic needs; top categories were bills, housing, car, food and clothing.
• The program re-engaged young adults with services. 587 of the people who applied for (and received) the OYPR payment qualified for other services available to transition-aged youth but were not using them.
• By filling out the OYPR application, they provided updated contact information and information about the types of assistance they need.
• The percentage of recipients who reported having enough money to meet their basic needs increased from 25% at baseline to 34% after receiving the money. This increase was larger for Black and female demographic groups, which reported lower ability to meet their basic needs at baseline.

How is this report being used?

Findings from this program and report are being used internally at DHS to advocate for new income assistance programs. These include both direct cash cash transfers and other forms of income support, such as subsidized transit.

The Latinx population of Allegheny County is growing fast. It is important to understand this community’s demographics, geographic locations, and how our social, health and human services systems are and are not meeting their needs so we can strengthen families and advance the health and wellness that are crucial to supporting the local Latinx community.

What is the Latinx needs assessment?

In early 2020 the Latinx community asked Allegheny County Department of Human Services (DHS) to commission a community needs assessment. DHS issued a Request for Proposals (RFP) in August 2020, and a review committee selected Metis Associates as the successful proposer. The RFP is available here. Award details and the successful proposal is available here.

The assessment, which was conducted between January and September 2021, was a collaboration between Metis Associates, a research firm from New York; MonWin, an urban planning firm in Pittsburgh; and several community researchers. The assessment includes interviews with community leaders and service providers, focus groups with community members, and a review of public and administrative data sources.

What is the Service Utilization by Latinx Communities Data Brief?

To accompany the findings of the needs assessment, DHS conducted the following analyses to describe Latinx use of human services, publicly funded health services and involvement with the criminal justice system within Allegheny County. The analysis describes participation rates of people identifying as Latinx in 1) family and child services, 2) physical and behavioral health services, 3) aging services, 4) developmental support services, 5) income supports, 6) housing and homeless supports, and 7) criminal and juvenile justice involvement.