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Community Feedback from Allegheny County Residents During COVID-19

Input from community members is vital to the work that DHS does. Two reports describe feedback collected about residents’ needs and challenges during the COVID-19 pandemic.

Improving Survey Outreach and Assessing Satisfaction Among DHS Homeless System Clients

Allegheny County homeless service programs are assessed yearly as part of a process of evaluating and prioritizing projects for funding. This evaluation process has historically been based on administrative data […]

Ride-Hailing for Medical Transportation Clients Improves Experience and Efficiency

Allegheny County Medicaid recipients are entitled to free transportation assistance to their non-emergency medical appointments. Traditionally, this transportation has been provided by paratransit vehicles for those not able to utilize […]