Retooling with Rigor: Upgrading the Area Agency on Aging’s Options Care Management Program

In 2011, the Allegheny County Area Agency on Aging, part of the county’s Department of Human Services, embarked on an effort to improve the quality of its Options Care Management program. The Options Care Management program provides support to more than 5,000 non-Medicaid-eligible individuals, age 60 and older, so that they may continue living in their own homes.

This report, prepared one year after the transition to the new care management model, reflects on how the AAA staff succeeded in completing this ambitious undertaking and suggests lessons for others pursuing a similar transformation.

Click here to view the full report.